Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the standard delivery timeline for furniture orders?
Most furniture items are delivered within 7 to 10 business days. Custom upholstery or large modular units may take up to 15 business days depending on your location and availability.
Do you offer professional assembly services?
Yes, we provide free professional assembly for most of our furniture items. Our technicians will schedule a visit within 48 hours of your product delivery to ensure everything is set up perfectly.
What is Nilkamal's return policy for home furniture?
We offer a 7-day return policy for items that are received in a damaged or defective state. Please ensure the original packaging is retained to facilitate a smooth return process.
Does Nilkamal furniture come with a warranty?
All Nilkamal products come with a standard 1-year manufacturer's warranty covering manufacturing defects. Specific premium collections may offer extended warranty periods up to 5 years.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and offer No-Cost EMI options on select bank cards for purchases above a specific value.
Can I track my order status online?
Once your order is dispatched, you will receive a tracking ID via email and SMS. You can use this ID on our 'Track Order' page to see the real-time status of your shipment.